Privacy Policy

Medical Access Hub · Effective Date: January 2026

Medical Access Hub ("we," "us," "our") operates a digital platform that connects users with vetted third-party healthcare, mobility, wellness, and service providers. We are committed to protecting your personal information and respecting your privacy.

1 Information We Collect

We collect information you voluntarily provide, including:

  • Full name
  • Phone number
  • Email address
  • City, province/state, or postal/ZIP code
  • Service category selected
  • Basic qualifying details related to your request

We automatically collect certain technical data:

  • IP address
  • Browser type and device type
  • Pages visited and actions taken
  • Cookies and similar tracking data

2 How We Use Your Information

We use your information to:

  • Match you with relevant providers
  • Share your inquiry with selected partners
  • Contact you about your request
  • Operate and improve the platform
  • Prevent fraud and abuse
  • Comply with legal obligations

3 Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

  • Your consent
  • Performance of a contract (providing requested matching services)
  • Legitimate business interests
  • Legal compliance

4 Information Sharing

We share your information with:

  • Vetted third-party providers related to your inquiry
  • Service providers supporting hosting, analytics, and communications

We do not sell personal information to unrelated third parties.

5 Consent to Contact

By submitting your information, you consent to being contacted by:

  • Medical Access Hub
  • One or more matched providers

Contact methods may include phone calls, SMS, and email.

You may withdraw consent at any time.

6 Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements.

7 Data Security

We use reasonable technical and organizational safeguards to protect your data. No online system is completely secure.

8 Cookies and Tracking

We use cookies to:

  • Analyze site traffic
  • Improve performance
  • Support marketing and retargeting

You may disable cookies through your browser settings.

9 Your Rights

Canada (PIPEDA)

You have the right to:

  • Access your personal information
  • Request corrections
  • Withdraw consent

United States (CCPA/CPRA)

You have the right to:

  • Know what data we collect
  • Request deletion of data
  • Opt out of sale/sharing
  • Request correction

We do not sell personal information as defined by CCPA.

European Union (GDPR)

You have the right to:

  • Access
  • Rectification
  • Erasure
  • Restriction of processing
  • Data portability
  • Objection

10 Third-Party Links

We are not responsible for third-party privacy practices.

11 International Transfers

Your information may be processed in Canada, the United States, or other jurisdictions where our service providers operate.

12 Policy Updates

We may update this Privacy Policy at any time.

13 Contact Us

If you have any questions about this Privacy Policy, please contact us:

[email protected]